Refund policy

Change of Mind Return/Refund

• Return Period: All returns must be made within 30 days of purchase.
• Proof of Purchase: A valid proof of purchase is required.
• Item Condition: The item must be in its original, unopened, and unused condition. Products must be returned in their original packaging, including wrapping and box.
• Return Postage: The customer is responsible for the postage of the change of mind return.
• Upon return, products will be inspected for quality control and hygiene. If opened or used, a refund cannot be provided.

Faulty or Defective Item Return/Refund

• Return Period: If you receive a faulty or defective product, please return it within the 30-day period with proof of purchase.
• Options Available:
  • Exchange: Replace the faulty or defective product.
  • Refund: Obtain a refund for the faulty or defective product.
• Return Shipping Costs: We will cover the return shipping costs if you have received a faulty or incorrect item.

Refunds will be processed using the original payment method.

Your full-priced refund will be transferred back to your account within four weeks of handing your package to the return shipper.

If you have any questions or need further assistance, please do not hesitate to contact us at info@skinologysols.com